Client Service Rep

McDonough, GA | Temporary to Permanent

Post Date: 06/15/2017 Job ID: 8000 Industry: Office Services Clerical

Delta Personnel has a client in the South Metro Atlanta, GA Area (McDonough) that is looking for a dynamic Client  Service Rep.  This is a Temporary to Permanent Part- time position to start and could lead to a Full-time position for the right candidate.  As a Client Service Representative, you will have the chance to make a difference in the customer’s lives.  The Part-time Client Service Representative position is responsible for answering multiple phone lines, providing prompt and professional customer service to agency customers.  In addition, you will be expected to receive and process insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates. 

Job Responsibilities

  • Carrying out policy maintenance on the administrative system(s) resulting from the policyholder's request
  • Receive calls, faxes, correspondence and other communication from customers, producers and employees from other areas of the company, listening to their requests, and providing prompt and accurate responses to their inquiries (responses could be verbal and/or written)
  • Immediately greet all customers entering the office in a friendly and helpful manner
  • Help to resolve any policy issues
  • Learn the Sales process to fully understand the customer experience from start to finish
  • Other duties as requested
  • Must possess a genuine willingness to learn, be intuitive and resourceful and be coachable
  • Excellent Customer Skills
  • Possess an upbeat, positive and enthusiastic attitude
  • Knowledge of Microsoft Office Programs (e.g., Word, Excel, Power point)
  • Proficiency to multi-task, follow-thru and follow-up
  • Excellent Communication/interpersonal skills
  • Insurance license is not required but must have a willingness to obtain license
  • Problem-Solving Skills
  • Must be a self starter
  • Detail-oriented
  • Self Motivated
  • Ability to multi-task and adapt to changing environment
  • Strong communication skills, both oral and written
  • Knowledge of insurance products is a plus but not required
  • Bilingual is a plus
  • Work hours are 10am – 2pm but can be flexible
  • Maybe required to arrive earlier or stay later as needed
  • Office is open 8:30am – 5:30 pm Monday – Friday

Insurance Agency is located in McDonough, GA area

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